At Athreya Botanica, every creation is prepared with care, purity, and devotion. We strive to ensure that your experience with us is smooth and fulfilling. However, since our products are handcrafted and rooted in natural ingredients, we follow a careful returns and refunds policy.
Returns & Exchanges
- Due to the nature of skincare and wellness products, we cannot accept returns or exchanges of opened or used items once sold or delivered.
- If you receive a damaged, tampered, or defective product, please notify us within 24 hours of delivery with supporting photos or video.
- For quality-related concerns, please reach out within 7 days of receiving your order.
Conditions for Exchange / Refund
- Exchanges or refunds (in the form of credit note/refund approval) will only be processed if the product is in unused, unopened, and saleable condition, returned in its original packaging, and our team has verified the issue upon receiving the returned parcel.
- Athreya Botanica is not responsible for damages after delivery, including improper usage, storage, or personal dislikes (such as fragrance or texture).
Charges
- In case of approved returns or exchanges, return pickup charges (₹100) and replacement delivery charges (₹100) will apply and must be borne by the customer.
How to Request a Return / Refund
Please write to us at rituals@athreyabotanica.com within the specified timelines, along with your order ID, description of the issue, and images/videos if applicable. Our team will respond promptly and guide you through the process.
Each Athreya Botanica product is crafted with patience and heritage. We kindly request your understanding that Ayurveda works gently and naturally, and variations in color, texture, or fragrance are a mark of authenticity — not defects. Thank you for trusting us with your ritual of beauty.
